Enterprise Service Manager

Centrally Manage all SecureSpan Gateways and Associated Services across the Global Enterprise and the Cloud

The Layer 7 Enterprise Service Manager (ESM) is designed to give SOA administrators and network operators centralized visibility into the health of their SOA landscape, even when their SOA is distributed across geographies, partners and – for the first time – the cloud.

ESM provides configurable dashboarding and reporting for a host of operation-level and services-level KPIs, delivering at-a-glance insight into the usage and quality of services and SecureSpan Gateways independent of form factor (hardware, VMware or AMI) or underlying topology. This also means that administrators and service operators can for the first time manage the enforcement and migration of service policies, such as security and SLAs across the distributed enterprise and into the cloud. With ESM, administrators can promote and migrate services across development, test, global production sites, disaster recovery mirrors and even multiple cloud providers without runtime policy conflicts associated with network and identity discrepancies.

Gateway Management across the Enterprise and Cloud — ESM provides SSG customers with a fully integrated, centralized, operations console from which administrators can gain a single view of the health and performance of all their SSGs and associated Web services, dramatically reducing the cost and complexity of managing enterprise-scale SSG deployments.
Dramatically Reduced Service Migration Risk — implementing/updating services across the extended enterprise is complicated by differences in network and identity topology in each environment. With ESM, administrators can literally point and click to move service policies across development, test and production environments; among geographical locations and between the enterprise and the cloud, automatically resolving network and identity conflicts.
Global Services Visibility — gain a configurable, API-extensible, centralized dashboard for reporting on service performance and KPI achievement.

“As organizations extend their on-premises computing infrastructure to cloud-based infrastructure, security and management policy should extend with it. This means that security policy enforcement points must become virtualized and capable of enforcing policy independent of physical location or network topology while providing a centralized way of managing polices and configurations, regardless of where the workload resides.”
Neil MacDonald, Vice President and Gartner Fellow

Features/Functionality

Gateway Management
Operations Console	Single, real time view of all SSGs across the enterprise and cloud showing audits, events and key metrics (disk usage, CPU temperature, clock drift, audit and log file size, as well as throughput, routing failures, utilization and availability rates)
Reporting & Analysis	Configurable, out-of-the-box reports provide insight into SSG operations, service-level performance, and user experience
Customer Mapping	Report on service performance, policy violations and SLA conformance based on specific customers, composites (i.e., processes and transactions using a service) or clients to build a profile of actual enterprise/cloud user experience
Troubleshooting	Gain insight into the health of the SSG infrastructure and associated services, proactively monitoring for exceptions
Policy Governance
Policy Migration	Graphical tool for centrally moving policies and policy fragments between SSGs located in different environments (development, testing, staging, production, etc), settings (enterprise, cloud, etc) or geographies
Dependency Resolution	When migrating policies, ESM flags discrepancies between environments (such as SSG licenses, RBAC differences, IT resources [i.e., LDAPs may be named differently]), allowing administrators to resolve the differences and save the mappings for subsequent use
Policy Organization	Create views of policies by business function (i.e., by business unit, by customer, etc) or SSG infrastructure (i.e., by geography) to reflect the way your business works
Remote Management
API Access	Remote management APIs allow customers to hook their existing, third-party management tools into the SSG.
Remote Troubleshooting	Remotely access logs and audit files on any SSG /SSG cluster in order to identify and trace issues.
Centralized Operational Control	Leverage policy migration capabilities to quickly “clone” multiple policies between geographically diverse or enterprise/cloud SSGs to support fail-over, follow-the-sun and disaster recovery scenarios
Supported Standards
XML 1.0, SOAP 1.2, REST, AJAX, XPath 1.0, XSLT 1.0, WSDL 1.1, XML Schema, LDAP 3.0, SAML 1.1/2.0, PKCS #10, X.509 v3 Certificates, FIPS 140-2, Kerberos, W3C XML Signature 1.0, W3C XML Encryption 1.0, SSL/TLS 3.0/1.1, SNMP, SMTP, POP3, IMAP4, HTTP/HTTPS, JMS 1.0, Native MQ Series, Tibco EMS, FTP, WS-Security 1.1, WS-Trust 1.0, WS-Federation, WS-Addressing, WSSecureConversation, WS-MetadataExchange, WS-Policy, WS-SecurityPolicy, WS-PolicyAttachment, WS-SecureExchange, WSIL, WS-I, WS-I BSP, UDDI 3.0, XACML 2.0, MTOM