Layer 7 Technologies Online Privacy Statement

Layer 7 Technologies Online Privacy Statement


Layer 7 Technologies is committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines how personal information is handled from both online and offline data collection. When personal information is given, we will treat it according to this policy.


Collection of Your Personal Information

The Layer 7 Technologies Site will gather information such as what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their clickstream information (for example, which pages they have viewed and how long they have been there). Layer 7 Technologies automatically receives and records such information on our server logs from your browser. Note that information is only gathered while the visitor is on the Site. Layer 7 Technologies monitors how a visitor arrives at the Site, but cannot and will not gather information about other third party sites the user has visited.

In certain sections of the Site, Layer 7 Technologies may invite you to contact us to pose questions, request information, or complete a registration form. We may ask for Personally Identifiable Information to be entered as a means of registration before accessing a certain part of the Site.

“Personally Identifiable Information” means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID, title, phone number and other contact information that you voluntarily submit to us.
Layer 7 Technologies may also collect Personally Identifiable Information when you use certain Layer 7 Technologies services, through the use of the Site, microsite web pages or landing pages, or when you enter promotions or contests offered by Layer 7 Technologies on and through the Site.

When you visit the Layer 7 Technologies Websites, we collect information, including PII that you provide, in order to provide you with the products and services you requested or with offers or promotions that may interest you, service your accounts, and save you time and better respond to your needs.

Some of the reasons we collect your Personally Identifiable Information include:

  • Registration for an account.
  • Use of certain features of our products or services.
  • Requesting service and support for our products or services.
  • Placement of a transaction or order.
  • Registration to attend a seminar.
  • Participation in an online survey.
  • Submission of an entry for a sweepstakes or other promotion.
  • Participation in discussion groups or forum.
  • Collaboration efforts.
  • Registration to membership programs or library access.

Uses of Your Personal Information

Some of the ways we may use your Personally Identifiable Information include:

  • To process your orders and deliver the products and services that you have ordered.
  • To keep you up to date on the latest product announcements, software updates, software upgrades, system enhancements, special offers, and other information. This may occasionally include information from other technology companies about products and services that can add value to your Layer 7 Technologies products.
  • To provide support and assistance for our products and services, including the provision of security patches.
  • To provide the ability to create personal profile areas and view protected content.
  • To provide the ability to contact you, and provide you with shipping and billing information.
  • To provide customer feedback and support.
  • To provide contests, sweepstakes or other marketing or promotional activities on the Layer 7 Technologies site or affiliate websites. Personal Information may be collected to administer those programs.
  • To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary.
  • To support recruitment inquiries.
  • To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
  • To allow you to forward information to another individual such as a friend or co-worker. Layer 7 Technologies does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
  • To meet contract obligations.

Accessing & Updating Your Personal Information

We need your help in keeping the Personally Identifiable Information you have shared with us accurate and up to date. Please notify us of any changes to your Personally Identifiable Information.

If you are a registered support user, you may make these updates yourself online via the Layer 7 Technologies Profile Management Tool. You may also make these updates or request deactivation of your Layer 7 Technologies account by sending an email to



Each email sent includes instructions on how you can safely unsubscribe from that particular mailing.

You may also unsubscribe from Layer 7 Technologies’s various newsletters by sending a letter, including your name, email address and the title of the marketing material you wish to unsubscribe from to:

  • 885 West Georgia Street, Suite 500
    Vancouver, BC V6C 3G1
    Phone direct: +1-604-681-9377 (international callers dial this number)
    Phone toll free: +1-800-681-9377 (in North America)
    Fax: + 1-604-681-9387

As well, you can unsubscribe by sending an email with your name, email address and title of the material you wish to unsubscribe from to:


Non-Personal/Anonymous Information Collection

In some instances, Layer 7 Technologies may collect non-personal (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance, and effectiveness of the website. Please read the “Cookies” section below for more information.

In addition, by using some of our products or services, anonymous network information may be transmitted back to us such as: the health of our products and types of devices attached to the network. This information is transmitted back to us so we can determine how users are interacting with our products, to assist us with improving our products, and to provide alerts via the product as to available software updates/upgrades.


Sharing Your Personal Information

We do not sell or rent your Personally Identifiable Information to third parties for marketing purposes unless you have granted us permission to do so.

We may share your Personally Identifiable Information within Layer 7 Technologies for purposes of data processing or storage.

We may also share your Personally Identifiable Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete the requested service or transaction, and the third parties are not permitted to use your Personally Identifiable Information except for limited purpose of completing the requested service or transaction.

We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share Personally Identifiable Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Layer 7 Technologies’s terms of use, or as otherwise required by law.

While navigating Layer 7 Technologies’ web site you may be directed to content or functionality that is hosted by a third-party supplier, not on the Layer 7 Technologies site. This is typically done to host special events, such as webinars. When information is collected on behalf of Layer 7 Technologies exclusively, Layer 7 Technologies’ privacy policy will be referenced on the site and will govern how your information is used. For other, non-Layer 7 Technologies sites, the site owner’s privacy policy will be referenced.


Security of Your Personal Information

Layer 7 Technologies is committed to protecting the Personally Identifiable Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.

When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

While we strive to protect your Personally Identifiable Information, we cannot ensure the security of the information you transmit.



Like many websites, Layer 7 Technologies uses cookies and web beacons, which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

A cookie cannot read personal data off your hard disk or read cookie files created by other sites; the only Personally Identifiable Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of Layer 7 Technologies’ website without accepting cookies; however, some website functionality may be lost by disabling cookies on your computer. Certain Layer 7 Technologies web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser.

In addition, Layer 7 Technologies uses web beacons in conjunction with cookies to understand user behavior. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. Turning off your browser’s cookies will prevent web beacons from tracking your specific activity.


Log Files

Other information that may be passively collected by LAYER 7 is in the form of logs - files that record website activity, including how many "hits" a particular web page is getting (a.k.a. "navigational data"). These entries are generated anonymously, and enable us to gather statistics about users' browsing habits, assess overall website activity, track interest in advertised sales, and maintain website security.  We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you.  Log files are used internally only, and may be combined with data collected via cookies to help us aggregate behavior patterns of registered users.


Linked Web Sites

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit.



If you participate in a Layer 7 Technologies discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Layer 7 Technologies, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Layer 7 Technologies.


Blog Comments

Comments are welcomed and encouraged on the Layer 7 Technologies blog, but there are some instances where comments will be edited or deleted as follows:

  • Comments deemed to be spam or questionable spam will be deleted. Including a link to relevant content is permitted, but comments should be relevant to the post topic.
  • Comments including profanity will be deleted.
  • Comments containing language or concepts that could be deemed offensive will be deleted.
  • Comments that attack a person individually will be deleted.

Layer 7 Technologies reserves the right to edit or delete any comments submitted to this blog without notice.


Children’s Privacy

Layer 7 Technologies does not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information on a child under the age of 13, we will delete that data from our systems


Transfer of Personal Information

We may transfer your Personally Identifiable Information to Layer 7 Technologies in the US, to any Layer 7 Technologies subsidiary worldwide, or to third parties acting on our behalf for the purposes of processing or storage.


Your California Privacy Rights

Residents of the State of California, under a new provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your Personal Information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Layer 7 Technologies qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your Personal Information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to


Questions or Comments?

Should you have any privacy-related questions or comments related to this privacy policy, please send an email to


Policy Updates

Layer 7 Technologies may amend this privacy statement from time to time, and at any time. Your continued use of the Layer 7 Technologies website after any change will signify and confirm your assent to those changes.


Privacy Statement Coverage

This statement covers the Layer 7 Technologies site and affiliated websites.