CA Customer Support Online (https://support.ca.com)

We will be migrating the remaining components (cases, downloads, etc) from the Layer 7 / API Management Customer Portal to the CA Customer Support Online Portal to complete our migration of the Layer 7 infrastructure to CA.

Beginning May 13: CA Support Case Management and Knowledge Base Articles will move to support.ca.com

Please open new support cases, update existing cases and search for knowledge articles from support.ca.com. Access this FAQ for more information or call Customer Assistance if you have trouble accessing your account.

https://communities.ca.com/docs/DOC-231166154

Our Support Contact Numbers

Part Tariff or Toll Free Numbers
*Note (Excluding Federal Customers):
- Once connected, Press Option 2,
then Press Option 3

North American

1-800-225-5224
1-631-881-6801
1-312-777-1800

 

Federal
1-800-225-5224
Press Option 7

UK
0845 161 0038

France
081 102 5146

Germany
0800 101 4666

Italy
84032 0057

Spain
90188 8125

Australia
1800 023 386

Switzerland
084 400 0092


For all other numbers not listed:
http://www.ca.com/us/support/phone.aspx

 

We are dedicated to providing the highest possible level of customer care. Please login to our secure self-service portal for customized assistance.

 

Through the self-service portal, support for CA API Management is available 24 hours a day. The self-service portal provides our customers with the ability to submit and track cases pertaining to CA API Management products. In addition, customers can search through a technical knowledge base for solutions to common problems and known issues.

 

You may also be interested in joining the CA API Management Community to discuss common issues, share ideas, view tutorials, and in general collaborate with other API professionals.
 
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