Advances in commerce are on my mind today for several reasons. First, I am attending the RAMP Advanced Commerce & Mobile Retail Services Summit. Second, Layer 7 just announced an exciting new partnership with Elastic Path, the first commerce platform to unify the commerce experience through a common API access point. And finally, I have noticed a recent surge of demand for Layer 7’s API and identity capabilities to deliver new omni-channel, hyper-local functions to retailers, consumer marketers and payment/credit providers. It’s clear that eCommerce is undergoing a sea change.

Mobile devices and social media have multiplied the number of touch-points available for engaging buyers. The line between retail and “eTail” has grown blurry as location increasingly defines all shopping experiences. Big Data now makes it possible for marketers to tailor promotions to every shopper, based on buying history and inferred intent. And API-driven architectures provide a way to tie all online channels, data sources and cloud services together in an event-driven, context-aware network that can engage buyers wherever they are.

All these elements assembled together suggest a new era of personalized commerce. This will place the buyer back at the center of a commerce universe of disparate data, mobile, cloud and social elements that will converge to deliver him or her a more exact shopping experience tailored to his or her choice preferences at that point in time and that place in space.

For Layer 7, this convergence of trends that puts the shopper at the center of an API-connected ecosystem plays to two particular strengths. Firstly, it leverages Layer 7′s leadership in networking enterprise, mobile, social, cloud and partner services via APIs. Secondly, it cements a concept of enhanced identity, where a fuller user profile can be built around an ID to deliver a more complete view of that subject. Both will be essential for delivering on the vision of highly-personal commerce that spans online channels, is location-aware, leverages multiple data sources and can determine a context-specific action across mobile, payment and Web services.

To learn more, read the API-Driven Omni-Channel Commerce solution brief >>

I often hear the term “ROI” used in reference to an API program. Often, it is the discussed in the context of getting either direct revenue from an API or growing reach from an API, which in some places, translates into a lower cost of customer acquisition. While both direct revenue and reach are admirable goals, ROI from an API program is not limited to the number and quality of external developers.

For instance, most organizations will derive far more immediate payback from an API initiative if it enables internal developers, enterprise mobility initiatives, tighter partner integrations or even IT rationalization through hybrid cloud. Each of these endeavours will pay dividends in terms of productivity, agility, distribution and lowered IT costs. Each deserves its own dedicated discussion. However, underpinning all of these API business drivers  – external developers included – there is one often-overlooked consideration for cost and return in any API program: how do you introduce and innovate new APIs cost effectively?

Obviously, there are many ways to stand up an API. Many packaged software applications have some kind of API already, even if some are XML- or SOAP- centric. But in many instances, nothing exists except the desire to expose a piece of functionality or quantity of data as an API. Programmers can obviously build “programmable  interfaces” onto almost anything. It just takes time and people. However, the results will be brittle and the journey expensive.

A faster, less costly and more flexible route is to use an adaptation layer that can talk to various application or data backends and dynamically render one or more as an API. Using a backend adaptation layer can, with the right product, also solve the related problem of iterating on an API, both in terms of versioning but also composition. Add to that the promise of facilitating new business functionality by orchestrating API interactions with external mobile, social and cloud services and you get a pretty compelling ROI story.

Not surprisingly, Layer 7 provides such an adaptation layer. Our API Gateways provide more than just security and management; they simplify backend connectivity, new API formation (i.e. composition) and novel orchestrations with all kinds of cloud, social and mobile services. Like many of our API compatriots, we provide tools that help enterprises build and foster developer ecosystems. But we also realized early on that much of the cost and potential of an API program will rest on how quickly and cost-effectively new services can be launched and evolved. Something worth considering the next time you evaluate the ROI of an API program.

Over-the-top (OTT) applications have long been seen as a threat to telco service providers, who are obliged to deliver on insatiable bandwidth demands without realizing any commercial benefit from either the consumer/enterprise or the third-party app. This needn’t be the case and the limited participation from service providers in recent years really stems from a shortsighted view of partnerships.

Arguing about “who owns the customer” or that “our customers expect a certain level of service” is so far behind the curve it’s laughable and service providers simply can’t derail innovation by imposing expensive and exhausting procedures. But to be clear, this is a competitive market and service providers will lose more ground unless a contemporary model for collaboration is adopted.

The Amdocs OTT Monetization Solution allows service providers to leverage network assets to create value for OTT providers and monetize service collaborations. Layer 7’s API Management Suite of products defines a new methodology for telco APIs, bringing interface, identity and developer management together in a cohesive platform that can serve mobile, enterprise and internal applications equally. Layer 7 and Amdocs will be working together to deliver a best-of-breed solution, addressing the full lifecycle of telco API needs.

This new approach will yield great results. We have already seen Spotify implement a flat-rate service with T-Mobile Germany. Also, network-enhanced enterprise tools (e.g. AT&T Business Services) are becoming commonplace as LTE networks expand. APIs are the fabric that ensures these collaborations are possible and can be brought to market quickly and efficiently.

Yesterday, we introduced the concept of a Data Lens for aggregating and sharing data. Today, I want to talk about why this concept matters to organizations concerned with the Internet of Things (IoT).

Simply put: “things” generate petabytes of data. Putting sensors on everything, as both Cisco and GE propose, creates a data nightmare. Hadoop has made analyzing big volumes of data much easier but what happens when you want to share a small sliver of that information with a customer or partner? After all, the purpose of “Big Data” collection is not altruism – it’s about monetization. In many situations, this will only be possible if data can be shared easily.

A Data Lens gives IoT data owners – such as manufactures or telco carriers – an easy and secure way to share a focused and billable data set with their customers and partners. Anything outside of the scope of a Data Lens cannot be accessed, whereas anything inside the lens is  “in focus”. The data in focus can be raw or aggregated. There can be any number of Data Lenses on a data set. They can be used internally or shared securely with external partners and customers. Data access through individual Data Lenses can be governed by service level agreements and – through metering – monetized.

For manufacturers and network operators looking at ways to share focused data slices from their Big Data, a Data Lens solves a big problem. By leveraging the Layer 7 API Gateway’s unique ability to focus on small data sets inside larger ones and to present these data sets as secure APIs, customized to specific customers or partners, it’s possible for IoT operators to drive new revenue from their Big Data.

As we see it here at Layer 7, there are two big problems with Big Data:

1. There’s just so much of it that it’s easy to lose sight of the byte-sized trees in the petabyte-sized forest

2. It’s locked away in every recess of the enterprise – from applications to relational databases, to non-relational databases, to in-memory caches, public clouds, Hadoop clusters etc.

Data growth and diversity have made data access harder. But data access is the foundation of mobile app development, anything to do with the Internet of Things (IoT) and all kinds of Big Data analytics. Given this need for data in the face of access complexity, it didn’t come as a total surprise to see some of the most innovative Layer 7 customers start using our API Gateway technology as a novel data access, aggregation and presentation solution. As our resident IoT expert Holger Reinhardt pointed out to me: they are using our products to build highly-customized “lenses” across their distributed data backends. To me, this characterization is perfect because what these customers are looking for is perspective on their data. A lens gives perspective with focus.

Now, a Layer 7 API Gateway is more than just a data integration solution. Our technology has several unique features that make it ideal for collecting, composing and presenting data. First, we can talk to all kinds of data sources natively. That wasn’t easy to achieve and it’s something we developed over many years. Second, we can represent the source data as a RESTful API. Even better, we can dynamically generate a virtual API view for a specific user, app, partner etc. The API then becomes the entry point for accessing the aggregated data. Third, we can add fine-grained access and protection policies that ensure only authorized consumers get visibility to specific slices of data, while also protecting the data sources from attack and misuse. When combined, these capabilities give organizations a way to focus on just the information that is relevant to a particular mobile, IoT or Big Data analytics project and then share selectively with an app, cloud service, developer or partner.

A data lens is born!

If you want to learn more about our Data Lens solution, have a read of this new solution brief. Also, feel free to reach out to us with any questions.